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NOTE:  Beginning December 11, 2017, all communication and customer service requests regarding the ����ֱ�� Certificate of High School Equivalency are made through the TEA Help Desk.  Requests cannot be submitted via email. 

The Help Desk ticketing system is for all correspondence regarding the ����ֱ�� Certificate of High School Equivalency.  There are six options for the type of correspondence:

• (GED, HiSET, TASC)
  Certificates should be verified or purchased from the online search application at .   If no records are found, request additional research by completing this ticket; 
• 
  ����ֱ�� or guardians can enter student information to clear their 16 or 17-year-olds to test. The previously used forms are no longer required.  Adult educators and third parties will be able to complete the ticket and upload a signed consent form as another option; 
• 
  Request corrections to your personal information and upload personal documentation securely;
• This is for past, current and future testing centers only; 
• ; and
• .

Submitting personal information and attachments is secure.  To avoid delays, please provide all requested information, including complete social security number and date of birth (where applicable).

Submit a ticket:     

Updated 9/2/2021